Privacy Policy

1. Who We Are

TG InnoPro Solutions ("we," "our," or "us") provides education support services, including application workflow support, document submission support, chat assistance, and notifications through our mobile application and related systems.

2. Scope

This policy applies to personal data processed when you:

• Create or use an account in our mobile application.
• Upload documents, images, and profile information.
• Use messaging, support, or notification features.
• Contact us through in-app or external support channels.

3. Data We Collect

3.1 Account and Profile Data

• Name, email address, phone number, and language preference.
• Login session details and account identifiers.

3.2 Application and Document Data

• Information submitted through forms and application workflows.
• Uploaded files, including images and supporting documents.
• Metadata related to uploads (file type, size, upload timestamp).

3.3 Device and Technical Data

• Device platform and app version.
• Push notification token (if enabled).
• Basic network and diagnostic information for security and stability.

3.4 Communication Data

• Messages sent in chat/support channels.
• Notification history and read status.

4. How We Collect Data

• Directly from you when you enter details or upload files.
• Automatically from app usage and security logs.
• From authorized service providers integrated into our platform.

5. How We Use Data

• To create and manage your account and provide requested services.
• To process submissions, documents, and workflow actions.
• To send required service updates and push notifications.
• To improve app performance, reliability, and user support.
• To detect fraud, abuse, unauthorized access, or policy violations.
• To comply with legal and regulatory obligations.

6. Legal Basis for Processing

Where applicable, we process personal data based on one or more of:

• Performance of a contract (providing requested services).
• Legitimate interests (security, service improvement, fraud prevention).
• Legal obligation (regulatory and legal compliance).
• Consent (for optional features such as push notifications where required).

7. How We Share Data

We may share data only when necessary with:

• Service providers that host, secure, or support our systems.
• Authorized partners required to perform requested services.
• Regulators, courts, or authorities when legally required.
• A successor entity in a merger, acquisition, or reorganization.

We do not sell your personal data for money.

8. Data Retention

We retain personal data only as long as needed for service delivery, legal compliance, dispute resolution, and security. Retention periods may vary by data type and legal requirement.

9. Data Security

We implement administrative, technical, and organizational safeguards, including access controls, secure storage, and transport protections. No system is completely secure, but we work to reduce risk and respond to incidents.

10. International Transfers

Your data may be processed in countries other than your own. Where required, we apply appropriate safeguards for cross-border transfers.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete personal data.
• Object to or restrict certain processing.
• Request portability of your personal data.
• Withdraw consent where processing is consent-based.
• Appeal or complain to a data protection authority.

To exercise rights, contact us using the details below.

12. Children's Privacy

Our services are not directed to children under the age required by applicable law without appropriate consent. If you believe a child provided personal data unlawfully, contact us to request deletion.

13. Third-Party Services

Our app may rely on third-party providers for notifications, hosting, analytics, and document processing. Their processing may be governed by their own privacy terms.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be posted with a revised effective date.